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 HUD Housing Counselor
Job Description

The Housing Counselor position is responsible for HUD Housing Counseling to agency clients either one to one or in a classroom environment.  The Housing Counselor will attain the necessary HUD Certifications needed and must obtain a passing grade in the HUD Certification Test within 1 year of hiring.    The Counselor ensures counseling service quality by adhering to HUD Agency policies and departmental procedures, managing related data collection and reporting, and fostering continuous improvement. The Counselor also effectively supports integrated programs such as Healthy Housing, Affordable Care Act, VITA Tax, Safe Kids and general outreach as needed.  To fulfill these roles the counselor must have good interpersonal skills, possess a working knowledge of all Mercy Housing programs and outreach.    They must be an effective problem‐solver, and be able to convey suggestions/ideas in a constructive, nonjudgmental manner. Counselors must dress and act professionally and must be organized and efficient in time/work management.

The Counselor performs the following duties on a regular basis:

  • Maintains HBE Program and HUD Standardizations
  • Provides counseling to clients in regards to Housing and related programs.  Counseling can be face to gace or in a class room/workshop environment. 
  • Maintain a 60% counseling appointment schedule weekly. 
  • Maintain and examine Program process and procedures to meet HUD Guidelines.
  • On-going Professional certifications and training as required by Program. 
  • Manages assigned Program client caseload, which includes:
    • schedule appointments as well as in follow‐up calls, correspondence and contacts;
    • Interacting with clients, in a professional, responsive, helpful, and positive manner.
    • Providing additional consultation as needed on for guidance on finance or housing issues.
    • Developing strategies for client success.
    • Ensuring client files are complete, with appropriate required HUD Billing information, demographics.  Ensuring all information is entered into the Client Management System.
    • Conducts monthly Housing Class and workshops.
    • Participates in staff and counselor meetings and training as scheduled.
    • Interacts with staff, board, clients and others in a professional, helpful, and positive manner.
    • Conducts agency educational and community awareness programs and presentations as needed.
    • Represents agency at events, seminars, networking functions, as needed.
    • Other duties as assigned.
  • Office hours are Monday thru Friday 9am to 5pm with some weekend or late hours
  • Network and Frequent contact with Banks, Insurance Agencies, Community and Partner Agencies for HBE Funding Capacity in regards to Community Reinvesting and the HBE Program. 

For more information on HUD Housing Counseling and what they do, check out these site links. 

CFPB     

V. Working Conditions and Environment

The Financial/Housing Counselor primarily works indoors at the main office located in a smoke‐free building on a smoke‐free campus. The standard work week is 40 hours with specific schedules determined by the Executive Director  in response to agency need, which may include evening and weekend work. Some travel will be required.  The job requires Microsoft Office knowledge and use.  The job requires the ability to sit for long periods and sufficient mobility to move about within the building. The Counselor may also attend events outside of the office, both of which require the ability to travel from place to place within the service area. This position requires sufficient manual dexterity to write/type and use typical office equipment on a regular basis. It also requires the ability to occasionally stoop, bend, reach, and lift/carry items weighing no more than 35 pounds.

To remit a Resume or to inquire about any position posted, contact JEgressy@MHHD.org.

 

 

 

Mercy Housing and Human Development is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality and gender expression of identity) or any other classification protected by law.